Delete your Ally Help account

In the app

Open Ally Help, scroll to Delete my account and confirm. Monitoring stops on your phone. Once the server confirms deletion, the app removes its login credential. If the connection fails, retry; an unconfirmed request does not mean deletion succeeded.

Without the app

Email bekir@studentally.com with the subject Delete my Ally Help account. Include your demo account name and the email address used to arrange your invitation. We will verify ownership and confirm completion by email. You do not need to reinstall the app. Do not send an invite, password, authentication token, recording or location.

What is deleted

We remove your account record, login credential hash, pending invites, push registration, listening sessions, transcript snippets, and related safety alerts and delivery records from the active application database. The pairing is removed and the friend's active monitoring session is stopped on the server. Their app stops capture when it receives the stopped-session response; connectivity can delay that response.

What may remain

Your friend's separate account is not deleted. Already delivered notifications, recipient-held copies and infrastructure-provider records cannot be recalled by Ally Help. Email correspondence about a deletion request is separate from the app database. See the privacy policy for the normal retention periods and provider processing.

For a request to delete specific data without closing the account, contact the same address and identify the data category. We will explain what can be removed and whether it affects the service.